​Our Commitment as Registered Tax Agents

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At Niloc & Co Accountants, we are proud to be registered tax agents with the Tax Practitioners Board (TPB), Australia’s regulatory authority for tax and BAS agents. Our registration ensures that we adhere to the highest standards of professionalism, ethics, and competency as outlined in the Tax Agent Services Act 2009 (TASA) and the Tax Agent Services (Code of Professional Conduct) Determination 2024.

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Verifying Our Registration​

You can verify our registration status by visiting the Tax Practitioners Board Public Register or by contacting us directly. Our team is committed to transparency and ensuring you have confidence in our services.

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Our Obligations Under the Code of Professional Conduct​​

We are dedicated to upholding the following principles as part of our commitment to you:

• Ethical Standards: We act with honesty, integrity, and professionalism, promoting the highest standards of the tax profession.

• Confidentiality: We safeguard your information and maintain strict confidentiality in all dealings, including interactions with government entities.

• Conflict Management: We proactively manage conflicts of interest to ensure impartial and fair service delivery.

• Proper Record-Keeping: We maintain comprehensive and accurate records of all tax agent services provided, in compliance with TASA requirements.

• Competency and Supervision: Our team operates under robust supervision and quality management systems to deliver accurate and reliable advice.

• Timely Communication: We inform you promptly (within 30 days) of any significant matters that may influence your decision to engage or continue engaging our services.

 

Client Complaints Process​

Your satisfaction is our priority. If you have any concerns about our tax agent services, we encourage you to contact us directly to discuss and resolve the issue. You may also lodge a complaint with the Tax Practitioners Board by visiting www.tpb.gov.au/complaints or contacting them at 1300 362 829. We are committed to addressing your feedback promptly and professionally.

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Staying Informed​

As part of our compliance with the Tax Agent Services (Code of Professional Conduct) Determination 2024, we ensure that you are informed about key matters, including:

• Our registration status and how to verify it.

• Your rights as a client, including access to the TPB’s complaints process.

• Any changes to our services or obligations that may affect your engagement with us.

 

Recent Updates​

We operate under the TPB’s annual registration cycle (effective 1 July 2024) to maintain our registration and compliance. Additionally, we support whistleblower protections for disclosures made to the TPB, ensuring a transparent and accountable practice.

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For more information about our services or to discuss your tax needs, please contact us at +614 5535 5967 or visit our Contact Us page. For further details on tax agent regulations, refer to the Tax Practitioners Board website.